Application
This unit applies to systems analyst developers and project team leaders and managers responsible for gathering data to identify business requirements.
Prerequisites
Not applicable.
Elements and Performance Criteria
1. Identify key information sources | 1.1 Identify information repositories across the business 1.2 Review current organisational documentation 1.3 Develop critical questions to elicit information from key stakeholders using a mixture of open and closed questions |
2. Gather data | 2.1 Use a wide range of information-gathering techniques 2.2 Review reports and other data sources for business information 2.3 Confirm business-critical factors relating to current and future directions of the organisation with stakeholders |
3. Prepare data analysis for review | 3.1 Analyse group and individual responses to clearly define business priorities 3.2 Document data analysis for review according to organisational standards |
Required Skills
Required skills
analytical skills to identify business requirements
communication skills to transfer and collect information and gain consensus on concepts
literacy skills to document and communicate analysis findings
planning and organisational skills to gather data within a set timeframe
problem-solving skills to develop strategic initiatives
research skills to specify, analyse and evaluate broad features of a particular business domain and best practice in system development.
Required knowledge
overview knowledge of:
client business domain, so that the business need is understood by project team and client
current industry-accepted hardware and software products, general features and capabilities
role of stakeholders and the degree of stakeholder involvement
quality assurance practices (e.g. when planning the requirements phase)
detailed knowledge of system's current hardware, software and communication functionality.
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: document business requirements based on business strategy and current and future directions facilitate client stakeholders to reach a consensus position. |
Context of and specific resources for assessment | Assessment must ensure access to: project brief business documentation appropriate learning and assessment support when required. Where applicable, physical resources should include equipment modified for people with special needs. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: verbal or written questioning to assess candidate’s knowledge of data-gathering techniques direct observation of candidate conducting interviews and focus groups evolution of system-requirement specifications based on data gathered evaluation of software prototype based on data gathered evaluation of unified modelling language (UML) diagrams to represent the analysis of the data gathered. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Organisational documentation may include: | annual reports brochures business forms current systems facilitated group sessions or discussion groups financial statements performance reports policy documents website. |
Information-gathering techniques may include: | interviews observation questionnaires surveys. |
Business-critical factors may include: | customer confidence customer demographics data knowledge and management expectations response times scalability security traffic. |
Stakeholders may include: | development team project team sponsor user. |
Document may include: | business requirement specifications textual documentation, such as system-requirement specifications case diagrams wireframes. |
Sectors
General ICT
Employability Skills
This unit contains employability skills.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.